Frequently Asked Questions
Find in our FAQs answers to general questions our customers are asking.
What we offer
What makes venison different?
In terms of taste and texture, venison is quite similar to beef, but with some subtle differences: while beef is generally fattier and more succulent, venison has a richer, earthier taste because of the game’s wilder diet of foliage, leaves, grass and herbs.
Venison may be eaten as steaks, tenderloin, roasts, sausages, cabanossi, and minced meat. It has a flavour reminiscent of beef. Cuts of venison tend to have a finer texture and be leaner than comparable cuts of beef. However, like beef, leaner cuts can be tougher as well.
Is the meat frozen?
Yes, all our meat is frozen.
Is the Venison meat sustainably packaged?
Yes all products are heat sealed / vacuumed and then frozen. Wholesaler products excluded.
Do you offer meat on bones that I can give to my dogs?
No. Do not give pets any venison bones. We do offer pet mince that is safe for your pets to eat.
Do any of your products contain ferrous & non-ferrous metals?
All our venison meat goes through a metal detector system that can pick up non-ferrous and ferrous metal as small as 5mm.
Spices and allergens in our products?
Yes, there might be. Please refer to the product label you want to purchase.
Do you sell Gift Cards?
Yes, you will be able to purchase a gift card from our online shop.
Orders & Tracking
Report an issue with my order
If you have any issue with your order please contact us immediately
How does my delivery stay frozen in transit?
The product is packed frozen for delivery and will be delivered every Thursday in either brown paper carrier bags or meat boxes. Orders must be placed on Mondays by close of Business. Late orders will be delivered the following Thursday.
Where do you deliver?
Currently, we only deliver to the following areas:
Garsfontein, Faerie Glen, Moreleta Park, Menlyn, Lynnwood Ridge, Silverlakes, Irene, Lyttleton, Woodhill, Pretoria North, Pretoria CBD, Cullinan, Rayton, Waverley, Brooklyn, Kempton Park, Edenvale, Germiston, Boksburg, Brakpan, Fourways, Randburg, Rosebank, Sandton, Alberton and Builders Warehouse Zambezi pickup point.
Do you offer local pick-ups for customers?
Yes, at our processing facility: Kr 141, Plot 28, Groenfontein, Vaalwater.
Can I choose the day of the week my delivery arrives?
Unfortunately Not: We only deliver On Thursdays if we received your order by close of business Monday. Late orders will then be delivered the following Thursday.
How long does the venison last frozen?
Frozen for up to 3 months.
How to tell if Venison has gone bad?
To ensure the venison you’re about to consume is safe, follow these guidelines to check for signs of spoilage:
- Smell: Fresh venison has a mild, earthy scent. If it has an off-putting or sour odour, it’s likely spoiled and should not be consumed.
- Colour: Fresh venison should be a deep, rich red colour. If the meat has turned brown, grey, or greenish, it may be spoiled. While some browning can occur due to oxidation, an overall dull colour indicates spoilage.
- Texture: Good venison should feel firm and slightly moist. If it’s slimy, sticky, or tacky to the touch, it’s a sign that bacteria have started to grow, and the meat is no longer safe to eat.
- Appearance: Look for any unusual spots, mould, or discolouration on the meat. These are clear indicators that the venison has gone bad.
- Packaging: If the packaging is damaged, swollen, or leaking, the meat may have been contaminated. Always inspect the packaging before purchasing or consuming venison.
If you notice any of these signs, it’s best to err on the side of caution and dispose of the venison. Consuming spoiled meat can lead to foodborne illnesses, so it’s important to ensure your venison is fresh and safe.